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General Terms and Conditions for the use of the PX6 Medical Tourism User portal and website

Last Updated: March 23rd, 2023

Greetings, and thank you for visiting the user portal and website of PX6 Medical Tourism ("www.PX6MedicalTourism.DE & www.PX6PX6 Medical Tourism"). We are pleased to offer our services to you, the User ("User"), and by accessing or using our services, you are bound to the terms and conditions set forth below (the "Terms"). Please take a moment to review these carefully. Additional terms may apply to some of our services. These other terms will be included with the relevant services and become part of your agreement with us if you use them. Our services are of great help to you.

1. PX6 Medical Tourism's Scope of Services

PX6 Medical Tourism is a friendly service platform that provides a marketplace for medical Service Providers, such as hospitals and clinics. We offer additional services to the public, including case management, transfers, medical record translation, on-site medical interpreter, remote second opinion, organization of visas, and accommodation of companions, which may come at an individual cost. We do not directly refer patients to specific Service Providers but instead help users select Service Providers within our network by offering them information based on the User's needs, such as time frame of availability, geographic area, medical conditions, etc. This way, the User can choose from a list of Service Providers (including the name, address, specialization, etc.) and book an appointment with the one they prefer.‍ Then PX6 Medical Tourism coordinates the users' medical tourism journey throughout their care to maximize their experience and care quality.

PX6 Medical Tourism provides details and information about Service Providers based on data from various sources. We strive to ensure the notification is accurate, complete, and correct, but we cannot guarantee this. We also cannot be held responsible for any errors, inaccuracies, misleading or untrue information provided by the Service Providers. The user portal and website should not be seen as a recommendation or endorsement of any Service Provider. We want to ensure that the public can access the best information possible.

PX6 Medical Tourism is a channel that helps to facilitate communication between the public and medical Service Providers. It offers different inquiry forms and hands-on support for users to learn more about Service Providers' services and select the team they feel comfortable with the most. Meanwhile, at PX6, we continue collaborating with them throughout their journey. However, PX6 Medical Tourism is not involved in any contractual relationship between the User and the Service Provider, nor does it influence the conclusion or content of the contract. PX6 Medical Tourism does not assume any rights, obligations, or liabilities concerning the User in any agreement between the Service Provider and the User.

PX6 Medical Tourism does not offer medical services itself. The information available on its user portal and website, including that provided by Service Providers and other third parties, should not be used as a substitute for medical consultation or examination or to make decisions about starting or stopping medical treatment. We want to remind the public that this information should not be used to replace professional medical advice.

2. Termination of Agreement or Service

‍The User must sign up to the PX6's patient portal, provide their full name, phone number, and email address and agree to the Terms and Privacy Policy to use PX6 Medical Tourism's Services. Signing up for the patient portal is free of charge. However, additional support or services may be available for an extra fee. The exact cost of these services will be displayed within the PX6's patient portal in the appropriate sections. The User can review and make any necessary changes before confirming the order; you are making a binding offer to PX6 Medical Tourism for the requested service by placing an order. Users will receive an email and/or app notification confirming the receipt of their order, but this does not mean that your offer has been accepted.

The User may request their personal, specific personal, and medical data removed from PX6 Medical Tourism's databases at any time by emailing their respective account representative within the PX6 user portal. In line with our Privacy Policies, PX6 Medical Tourism will delete or block the User's personal data and specific personal data as soon as the request is made. However, to trace and document the history of inquiries of the User or Service Providers in the event of any legal disputes related to Service Providers contacted by the User via PX6 Medical Tourism's platform, PX6 Medical Tourism will retain the User's first and last name and email address. After the User's request, this data will not be used for any other purpose, including promotional purposes. Consumers have the right to withdraw from the contract in accordance with Section 15.

‍3. Additional Services

‍PX6 Medical Tourism offers a range of Additional Services through a 3rd party to help make your medical trip easier. Prices for these services will be provided via our portal before your final selection. We reserve the right to update the prices for these services at any time. These changes will be reflected on the 3rd party profile or presented to you during the consultation process.

‍The Additional Services we offer include, but are not limited to, a Personal Assistance package. This Service provides complete case management with a dedicated Care Team member who will help you from inquiry to treatment to recovery. We also offer a 24-hour response to your inquiry, the possibility to compare prices through multiple personalized treatment plans, priority appointment scheduling, and secure Payment due to PX6 Medical Tourism as a guarantor for any deposits paid.

PX6 coordinates a car and chauffeur service to transfer you between the airport, hotel, and hospital. The price is per trip, and discounted package rates are available for more complex transportation needs. We also offer a visa service coordination with 3rd party, which covers the provision of an invitation letter for medical treatment visas. Any extra charges must be paid directly to the embassy. Additionally, we provide an on-site medical interpreter, paid hourly, to accompany you at the hospital and facilitate communication between medical staff and the User. This Service can be booked for at least two hours, and we offer discounted rates for medical interpretation exceeding 8 hours.

‍This Service provides friendly logistical assistance to the public, helping them to find and book travel and accommodation for their treatment destination. A PX6 Medical Tourism representative will present the User with all-inclusive packages, which include flights and housing, and discuss the contents and price of the package with them. All conditions will be provided with booking the package, and the traveling User pays the costs of the actual accommodation and/or flights.

‍PX6 Medical Tourism offers a friendly and convenient way to get a second opinion on your medical diagnosis. Our Remote Second Opinion service allows you to have your medical files reviewed by a specialist doctor, giving you the peace of mind that comes with a second opinion. We'll help you identify the right specialist for your needs, facilitate the exchange of your medical files, and provide you with the final report. Get the assurance you need with PX6 Medical Tourism's Remote Second Opinion service.

If you choose to purchase these services, the following applies: PX6 Medical Tourism will either (a) purchase the Travel Service(s) on your behalf from the Service Provider or an intermediary ("Travel Service Provider"); this requires you to make an advance payment to PX6 Medical Tourism, which will be used to pay the Travel Service Provider; or (b) provide you with a link to purchase the Travel Service(s) directly from the Travel Service Provider at your own cost.

PX6 Medical Tourism will not be providing the Travel Services itself. Still, it will help the User to book them from the Travel Service Provider. Therefore, any agreements, questions, or complaints about the Travel Service(s) should be directed to the Travel Service Provider.

‍By booking with a Travel Service Provider (either directly or through PX6 Medical Tourism as your agent), you accept and agree to the relevant terms and conditions of the Travel Service Provider (including their cancellation and refund policies).

Suppose PX6 Medical Tourism purchases the Travel Service(s) on your behalf. In that case, the terms and conditions of the Travel Service Provider will be made available to you via the Terms & Conditions on the purchase page. If you wish to review, adjust or cancel the Travel Service once the booking is made, don't hesitate to contact PX6 Medical Tourism at their respective account representative within the PX6 user portal and follow the instructions.

‍4. Second Opinion

‍PX6 Medical Tourism offers Second Opinion services to the public upon request. This Service evaluates your current and past condition(s), medical history, diagnosis, and treatment plan by a medical specialist. It is not a substitute for primary care, and the Service provided through the portal may vary depending on your condition. We recommend that you have already obtained primary care from a local medical professional before using PX6 Medical Tourism Second Opinion. We encourage you to take advantage of this Service if you feel it is necessary.

‍The User understands and agrees that: (i) the diagnosis they receive is only a preliminary one; (ii) the second opinion is not meant to replace a complete medical evaluation or an in-person visit with a doctor; (iii) the medical professionals providing services through this portal may not have all the information that is usually obtained through a physical examination; and (iv) the lack of a physical examination may affect the medical professional's ability to diagnose your condition, disease or injury accurately. We want to remind our public that these diagnoses are only preliminary and should not be taken as a substitute for a complete medical evaluation.

‍The PX6 Medical Tourism, Second Opinion service gives the User access to additional medical information and evaluation from Doctors in the PX6 Medical Tourism network. This includes a range of primary medical specialties, such as general surgery, cardiology, oncology, neurology, orthopedics, dentistry, ophthalmology, and gynecology. Suppose the right specialist is not available in the Service Provider's network. In that case, PX6 Medical Tourism will contact third parties outside the network. Furthermore, the medical case cannot be judged remotely, even after obtaining all the necessary medical records. In that case, the User can choose to see the second opinion physician in person, subject to their availability. We hope this Service helps the public make informed health decisions.

‍The User agrees to allow PX6 Medical Tourism to collect, store, and transmit their medical records when requesting a service through the portal. This information will not be used in legal disputes, such as litigation, arbitration, disability benefits, worker's compensation, or malpractice claims. If the User wishes to provide medical records on behalf of a third party, they must notify PX6 Medical Tourism beforehand. This third party must be a family member of the User, the User must have their prior consent to represent them, and the third party must not be able to send a request via the user portal themselves.

‍The information provided to PX6 Medical Tourism, including that from Service Providers and other third parties, should not be used as a substitute for medical consultation or examination. It should not be used to make decisions about starting or stopping medical treatment. Please provide PX6 Medical Tourism with your current and accurate identification and contact information to verify your identity and eligibility. It is your responsibility to ensure that this information is accurate and up-to-date. We trust that the information you provide is true and correct.

‍The User agrees that PX6 Medical Tourism' qualified staff who hold permission may, at any time, look at their medical records from before and after their use of the portal, as well as any records created due to services received. PX6 Medical Tourism may also request additional medical records related to care received after the services. This is to help them better understand the treatment for the User's condition(s), including information about outcomes and costs, and to improve treatments and recommendations. We hope this helps the public better understand our process in a friendly and helpful way.

‍Upon receiving the necessary and accurate documentation, PX6 Medical Tourism will collect your medical records and create a Medical Case file. Based on the information provided, PX6 Medical Tourism will then match your Medical Case file with up to 3 different Doctors in their network of Service Providers, depending on the specialty of your diagnosis. You can choose which Doctor will provide you with a second opinion report. PX6 Medical Tourism will let you know via email when the entire Medical Case file is ready to be sent and will forward it to the Doctor you have chosen. Once the Doctor has reviewed the Medical Case File and completed the Second Opinion Report, PX6 Medical Tourism will send the report to you.

‍5. Payments, Deposits, and Down Payments

‍PX6 Medical Tourism offers a secure way to pay for your booking with a Service Provider or treating physician. We use a third-party payment Service Provider to process all payments through our platform. To ensure your booking is secure, we may require a Credit Card Deposit ("Deposit") or a Down Payment ("Down Payment") from you. We'll process the transaction and hold it in a non-interest-bearing trust account for the Service Provider.

‍When scheduling an appointment with one of our Service Providers, you may be asked to provide your credit card information for a Deposit. PX6 Medical Tourism will only authorize the third-party payment Service Provider commissioned for the handling of payments to collect the respective amount from the credit card account you identified in your purchase order if: (a) a cancellation fee is applicable or (b) a Deposit is required for the respective treatment. Specific treatments or Service Providers may require a Down Payment to be made by you. The respective amount and the cancellation policies will be displayed on the checkout page and in the confirmation email.

‍PX6 Medical Tourism will contact you and collect the necessary Down Payment amount. This amount will be held in a non-interest-bearing trust account until (a) You decide to cancel the treatment or (b) The Service Provider has requested the Down Payment from PX6 Medical Tourism and has informed us of the net amount of any prospective invoice issued to you.

‍The Down Payment will be refunded in full if any of the following conditions are met: (a) a physician determines that the User is not eligible for the treatment (the User must provide PX6 Medical Tourism with a physician's certificate within two weeks of cancellation); (b) a physician determines that the User is not eligible for travel (the User must provide PX6 Medical Tourism with a physician's certificate within two weeks of cancellation); (c) in the event of a natural disaster such as an earthquake or war; or (d) in the case of death (automatic cancellation).

Suppose none of the above conditions apply, and the User fails to cancel the appointment. In that case, PX6 Medical Tourism will charge a cancellation fee from the Down Payment made by the User. The cancellation fee will be displayed on the checkout page and in the confirmation email.

6. Cancellation Policy

‍Suppose you decide to cancel your appointment with PX6 Medical Tourism. In that case, the following cancellation clauses apply: (i) You may cancel free of charge at least 20 days before your appointment. (ii) If you cancel 7 to 14 days before your appointment, a cancellation fee of US $50.00 will be charged. (iii) If you cancel within seven days of your appointment or do not show up, a cancellation fee of USD $100.00 will be charged.

‍The User may cancel the treatment free of charge if: (i) A physician determines that the User is not suitable for the treatment (the User should provide PX6 Medical Tourism up to two (2) weeks after cancellation, a physician's certificate confirming the User's ineligibility for the treatment); (ii) A physician determines that the User is not eligible for travel (the User should provide PX6 Medical Tourism up to two (2) weeks after cancellation a physician's certificate confirming the User's ineligibility to travel); (iii) In the event of natural disasters such as earthquakes or wars; or (iv) In the case of death (automatic cancellation). For those wishing to reschedule, please give us three (3) days' notice before the appointment. Should you reschedule than three (3) days or not show up at the appointment, a cancellation fee of $100 USD will apply.

‍The User has the right to cancel Additional Services within 14 days of purchase, as long as the Services have yet to be provided by PX6 Medical Tourism or a partner's team. Suppose the User wishes to cancel or reschedule an appointment. In that case, they should contact their respective account executive within PX6 Medical Tourism. The cancellation or rescheduling should include the User's full name, the Service Provider, the treatment, and the date and time of the treatment. It should be sent to their respective account representative within the PX6 user portal. Users have the right to withdraw from the contract according to the terms outlined below.

7. Rating Systems

‍PX6 Medical Tourism has set up certain types of channels on its user portal and website to allow users to share information about the services of Service Providers, exchange experiences and opinions with other users, rate Service Providers, and give recommendations to PX6 Medical Tourism, other users, or Service Providers (these channels are referred to as "Rating Systems"). These Rating Systems are based on personal perceptions, experiences, and assessments of the users. We want to remind the public that they have no right to use or rely on the flawless functioning of the Rating Systems, and PX6 Medical Tourism reserves the right to shut down the Rating Systems at any time or interrupt the Service.

‍The User should only rate the services of Service Providers or other third persons they have personally used. It is not allowed to post ratings in the user feedback system provided by PX6 Medical Tourism if they contain false information, are offensive, or are not permitted by law (e.g. because they are abusive or disparaging). If the User violates this obligation, PX6 Medical Tourism reserves the right to delete the ratings and, taking into account the User's legitimate interests, to temporarily or permanently block the User's account. We kindly ask all our users to respect this rule.

The User consents to the permanent storage and sharing of their ratings posted in the PX6 Medical Tourism channels, even after their registration with PX6 Medical Tourism has ended.

8. User's Responsibilities

‍Individuals 18 years or older are eligible to use the services of PX6 Medical Tourism. If a third person below 18 is to benefit from the services, the User must inform PX6. When using this user portal and website or the services provided by PX6 Medical Tourism, the User must provide accurate and up-to-date information. If the User fails to do so, PX6 Medical Tourism reserves the right to delete the data and, taking into account the User's legitimate interests, to temporarily or permanently block the User's account.

We hope this information is helpful, and thank you for your interest in PX6 Medical Tourism.

‍Suppose a third-party claims PX6 Medical Tourism due to a breach of the User's obligations described under a separate section within PX6 Medical Tourism's terms. In that case, the User is responsible for reimbursing PX6 for any third-party claims and costs associated with defending the claim (e.g., court and lawyers' fees). PX6 also reserves the right to seek additional compensation for damages.

9. Liability of PX6 Medical Tourism for own services

‍Aside from what is explicitly stated in these Terms or any additional terms, PX6 Medical Tourism does not make any promises or assurances about the quality of the Services it provides, nor does it provide any guarantees. We shall only be liable for any damages caused to You (1) by the intentional or grossly negligent actions of our directors, employees, or agents; (2) resulting from the death or personal injury caused by a breach of obligations by our directors and employees. PX6 Medical Tourism's liability shall be limited to the fees it has charged to you.

‍10. No Liability for third party Services

PX6 Medical Tourism cannot guarantee the accuracy, completeness, or timeliness of any information provided by Service Providers or other third parties on our user portal and website. We are not responsible for monitoring or verifying any external information transmitted or stored. Please use caution when relying on this information.

PX6 Medical Tourism's user portal and website contain references (including weblinks) to the user portal and websites owned by third parties (e.g., Service Providers, travel agencies, or certification bodies), which PX6 Medical Tourism has no control over. The relevant owner or operator of the user portal and websites is solely responsible for the content of the linked sites. PX6 Medical Tourism does not accept any liability for this external content. When the links were first created, PX6 Medical Tourism did a quick check to see if there were any law violations; at that time, there was no apparent violation of the law. However, PX6 Medical Tourism does not constantly monitor the external content for changes that could lead to any liability for PX6 Medical Tourism.

Nevertheless, it becomes apparent that the content of the linked user portal and website is unlawful and could result in any liability for PX6 Medical Tourism. In that case, PX6 Medical Tourism will remove the link.

11. Data Protection

For the Services provided by PX6 Medical Tourism, collecting, processing, and using personal data requires the User's prior consent. Our Privacy Policies explain the circumstances under which we collect, process, and use User's data when using our Services.

We kindly ask that the Users only use this portal and website and its information for non-commercial, personal purposes.

PX6 Medical Tourism's user portal and website and all its content are protected by copyright and intellectual property rights. Some of the content is from third parties. PX6 Medical Tourism, the Service Providers, and third parties own the intellectual property rights (including text, graphics, software, photographs, images, videos, sound, trademarks, and logos). The User does not receive any licenses of PX6 Medical Tourism's intellectual property rights when using the Services. To use the content in any way prohibited by copyright law, you must get written permission from PX6 Medical Tourism.

PX6 Medical Tourism is allowed to use the data, questions, and messages (e.g., to and from Service Providers) given by the User or contributions made by the User in channels, etc., for its business activities, as long as it follows the relevant data protection laws. We kindly remind you that your information is safe with us.

12. Validity and Modification of the Terms; relevant law; setting

‍PX6 Medical Tourism's user portal, website, and Services by the User are subject to PX6 Medical Tourism's Terms. The User's general terms and conditions or similar regulations are not accepted. These Terms will stay in effect until they are changed or ended by PX6 Medical Tourism. If the User does not agree to these Terms, they must stop using the Services and close their user account immediately. We kindly remind you of the importance of adhering to PX6 Medical Tourism's Terms. We thank you for your cooperation.

PX6 Medical Tourism may occasionally modify these Terms or any additional terms that apply to specific Services. Notifications of any changes to the Terms will be posted on this user portal and website, and notifications of modified other terms will be available in the applicable Service. These changes will not be applied retrospectively and will take effect within the completion of fourteen (14) days after they are posted. However, changes related to new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, please discontinue using that Service.

‍In the event of any inconsistency between the Terms and the additional terms for Services provided by PX6 Medical Tourism, the other Terms will take precedence. Under applicable law, these Terms and any additional terms for Services rendered by PX6 Medical Tourism, as well as any disputes arising out of or in connection with them, shall be exclusively governed by the laws of Alameda County, California, USA (without its choice of law provisions). The United Nations Convention on Contracts for the International Sale of Goods shall not be applicable.

‍Any disagreement concerning these Terms and the Services provided by PX6 Medical Tourism shall be brought before the courts of Alameda County, California, USA. Suppose the applicable law does not allow this choice; in that case, all disputes related to these Terms, any additional terms for specific Services, and the Services themselves shall be settled in accordance with the law. In the event that any part of these Terms is deemed invalid, unenforceable, or non-binding, the User will still be bound by the other provisions. In such a case, the invalid provision shall still be enforced to the greatest extent the law allows. The User will agree to accept a similar effect as the invalid, unenforceable, or non-binding provision, considering the contents and purpose of these terms and conditions.

This agreement is the complete understanding between You and PX6 Medical Tourism regarding using our user portal and website and Our services. Should any part of these Terms become invalid, the remainder of the agreement will remain in effect. We reserve the right to enforce any of our rights, and failing to do so does not constitute a waiver of such right.

You cannot transfer or assign your rights or obligations under this contract.

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